COVID-19 - Care Advice

In these times of uncertainty we thought we would take this opportunity to update you on our current situation in the face of COVID-19.

We have and will continue to implement strict hygiene and social distancing protocols in all of our practices, and have allowed extra time between patients to ensure a clean and safe environment for all patients and staff.

If you’re experiencing any of the following urgent or emergency cases we’re here to help.  These urgent cases could be:

  1. Sudden loss of vision
  2. Flashing of lights
  3. New floaters
  4. Foreign Body Injuries
  5. Infection
  6. Persistent Red or Sore Eyes
  7. Loss/Breakage of Essential Glasses

If you think your situation is an emergency and requires immediate attention, we recommend you go the Royal Victorian Eye and Ear Hospital for care.

Collecting Glasses or Contact Lenses?

If you’ve recently purchased new glasses or contact lenses, we will contact you to arrange delivery to your home and payment if required or you can pick them up during our opening hours, as stated below.

Temporary Practice Opening Hours

We have reopened our doors, with slightly altered opening hours.  Please see below for your closest practice opening hours:

Doncaster 10:00am – 2:00pm (M-F),   09:00 – 1:00pm (Sat)
Epping 09:00am – 1:00pm (M-F)
Sale 09:00am – 1:00pm (M-F)
Vermont 10:00am – 2:00pm (M-F)
Wallan 10:00am – 2:00pm (M-F)

Thank you for your support and understanding and we look forward to providing ongoing eye care for you and your family in the near future.

From our family to yours, take care and stay safe.


The Team at Acuity Eyecare